Jennifer Hoover
About Jennifer Hoover
Jennifer Hoover is a Technical Implementation Manager with expertise in business analysis and a strong background in the financial services industry, particularly in credit cards and payments. She has worked at Chase since 2017 and previously held a position at TSYS for 14 years.
Work at Chase
Jennifer Hoover has been employed at Chase since 2017, serving as a Technical Implementation Manager. In this role, she oversees the execution of complex technical projects, ensuring they align with organizational goals. Her responsibilities include coordinating with various teams to facilitate successful implementations within the financial services sector.
Education and Expertise
Jennifer studied at Chandler/Gilbert Community College, where she completed a year in General Studies from 1994 to 1995. Her educational background supports her expertise in business analysis, which is essential for managing technical implementations. This foundation enhances her ability to analyze business needs and implement effective solutions.
Background in Financial Services
Jennifer has a strong background in the financial services industry, specifically in credit cards and payments. This experience provides her with a comprehensive understanding of the industry's dynamics and challenges, allowing her to effectively navigate complex technical projects within this sector.
Previous Experience at TSYS
Before joining Chase, Jennifer worked at TSYS as an Implementation Project Manager from 2003 to 2017. During her 14 years there, she developed a robust skill set in managing project implementations, which contributed to her proficiency in customer service and technical execution.
Customer Service Skills
Jennifer possesses a proven track record in customer service, which complements her technical implementation skills. Her ability to understand and address client needs enhances her effectiveness in managing projects and ensuring client satisfaction throughout the implementation process.