Jennifer Roberts
About Jennifer Roberts
Jennifer Roberts serves as the CEO of Consumer Banking at Chase, a position she has held since 2021. Her previous roles at JPMorganChase & Co include Senior Marketing Director, Head of Card Acquisition, and CEO of Chase Business Banking.
Current Role at Chase
Jennifer Roberts serves as the CEO of Consumer Banking at Chase, a position she has held since 2021. In this role, she oversees the strategic direction and operations of the consumer banking division, focusing on enhancing customer experience and driving growth. Her leadership is pivotal in navigating the evolving landscape of consumer banking.
Previous Positions at JPMorgan Chase & Co
Jennifer Roberts has held multiple significant roles at JPMorgan Chase & Co. She was the Senior Marketing Director and Head of Card Acquisition from 2009 to 2011. Following this, she served as Head of Loyalty for one year, then as President of the Affluent/HNW Card Business from 2012 to 2017. Additionally, she was the Head of Digital Product from 2017 to 2019 and the CEO of Chase Business Banking from 2019 to 2021.
Education and Expertise
Jennifer Roberts completed her undergraduate studies at Towson University from 1988 to 1992. She later pursued a Master of Business Administration (MBA) in Marketing at the University of North Texas, studying from 1995 to 1998. Her educational background provides a strong foundation for her extensive career in banking and marketing.
Career Timeline
Jennifer Roberts has a comprehensive career timeline at JPMorgan Chase & Co, spanning over a decade. She began her tenure in 2009 and progressed through various leadership roles, culminating in her current position as CEO of Consumer Banking. Her career trajectory reflects a focus on marketing, product development, and business banking.