Jenny Lema
About Jenny Lema
Jenny Lema serves as the Lead Associate Operations at Chase, a position she has held since 2019. With a background in banking and a degree in Management from the University of Illinois at Chicago, she plays a vital role in compliance, customer experience, and fostering a positive branch culture.
Work at Chase
Jenny Lema has been employed at Chase since 2010. She currently holds the position of Lead Associate Operations, a role she has fulfilled since 2019. In this capacity, she supports the branch manager in maintaining compliance and audit standards. Prior to her current role, she served as an Associate Banker for nine years, from 2010 to 2019. Throughout her tenure at Chase, she has contributed to creating a dynamic and engaging culture within the branch and plays a key role in enhancing the customer experience.
Education and Expertise
Jenny Lema studied at the University of Illinois at Chicago, where she pursued a Bachelor of Science in Management. She completed her degree from 2016 to 2019. Her educational background provides her with a solid foundation in management principles, which she applies in her current role at Chase.
Background
Jenny Lema has over a decade of experience in the banking industry, primarily with Chase. Her career began as an Associate Banker, where she developed skills in customer service and branch operations. After nine years in that role, she advanced to Lead Associate Operations, where she continues to support branch operations and compliance.
Contributions to Branch Culture
In her role at Chase, Jenny Lema plays a significant part in fostering a positive branch culture. She contributes to creating an engaging environment for both employees and customers. Her efforts are focused on enhancing the overall customer experience, ensuring that the branch operates smoothly and efficiently.