Jeri Beatty
About Jeri Beatty
Jeri Beatty is a Customer Service Specialist at Jpmorgan Chase & Co., where she has worked since 2014. She has a diverse background in customer service and psychology, holding multiple degrees and extensive experience in various roles across different companies.
Current Role at JPMorgan Chase
Jeri Beatty currently serves as a Specialist in Fraud and Dispute By Phone at JPMorgan Chase & Co. She has held this position since 2014, accumulating ten years of experience in New York, New York. In this role, she focuses on addressing customer concerns related to fraud and disputes, utilizing her extensive background in customer service and conflict resolution.
Previous Experience in Customer Service
Jeri Beatty has a diverse background in customer service roles. She worked at Heb as a Customer Service Assistant for six months in 2011 in San Antonio, Texas. Prior to that, she held positions at Citi as a Financial Services Representative and Account Investigator 3 from 2011 to 2014 in New York, New York. Additionally, she served as a Senior Associate at Harcourt Assessment from 2001 to 2002.
Education and Expertise
Jeri Beatty has pursued extensive education in psychology and business. She earned a Master's degree in Psychology from the University of Phoenix, focusing on mediation and conflict resolution. She also holds a Bachelor's degree in Business from the same institution and an Associate's degree in Business. Furthermore, she completed a Master's degree in Conflict Resolution from The Colorado School of Professional Psychology.
Career History
Jeri Beatty has a varied career history that includes roles in different sectors. She worked as a Secretarial Assistant at Randstad in the Netherlands from 1998 to 2001, and as a Supervisor at Harcourt Assessment from 2002 to 2008. Additionally, she served as a Youth Leader at Northside ISD for five months in 2011. Her roles have spanned multiple states and industries, contributing to her comprehensive skill set.
Application of Psychological Skills
Jeri Beatty applies her education in psychology to enhance her professional interactions. She utilizes her knowledge in mediation and conflict resolution to improve customer service experiences. This approach allows her to effectively address customer issues and foster positive communication in her current role at JPMorgan Chase.