Jessica Baum
About Jessica Baum
Jessica Baum serves as the Card CAO for Marketing, Pricing Controls & Program Management at Chase, bringing extensive experience from her previous roles at Bank of America and JPMorgan Chase & Co. She has held various positions in operational risk management and control program management since 2008.
Current Position at Chase
Jessica Baum serves as the Card Chief Administrative Officer (CAO) in Marketing, Pricing Controls, and Program Management at Chase. She has held this position since 2022. In her role, she oversees various aspects of card operations, focusing on marketing strategies and pricing controls to enhance program management.
Previous Experience at Chase and JPMorgan
Prior to her current role, Jessica Baum worked at JPMorgan Chase & Co. in several capacities. From 2018 to 2019, she was the Card RCSA Lead, focusing on issues management and business support. She then served as the Card and Digital Control Program Manager from 2019 to 2020. Her experience at Chase also includes a role as a Co-Branded Cards Control Officer in 2017.
Experience at Bank of America
Jessica Baum has extensive experience at Bank of America, where she held multiple roles. She began as a Collections Direct Mail Risk Analyst in 2008, followed by positions as a Collections Segmentation Strategies Risk Analyst from 2009 to 2010, a Business Control Manager from 2013 to 2015, and a Credit Risk Manager from 2015 to 2017. Her tenure at Bank of America lasted from 2008 to 2017.
Education and Academic Background
Jessica Baum studied at Loyola College in Maryland from 1995 to 1997. She later attended the University of Delaware, where she earned a Bachelor of Arts in Interpersonal Communication from 1997 to 1999. Her educational background contributes to her expertise in communication and risk management within the financial sector.