Jessica Dickerson
About Jessica Dickerson
Jessica Dickerson serves as the Lead Associate Operations at Chase, bringing over a decade of experience in banking and customer service. She has held various positions in multiple financial institutions, including roles at FIS, Centennial Bank, and Baptist Health Federal Credit Union.
Current Role at Chase
Jessica Dickerson currently serves as a Lead Associate Operations at Chase, a position she has held since 2021. In this role, she utilizes her extensive experience in banking operations to oversee various operational tasks. Her responsibilities include managing workflows, ensuring compliance with banking regulations, and enhancing customer service processes. Jessica's background in banking equips her to address challenges effectively and contribute to the overall efficiency of the operations team.
Previous Experience in Banking
Jessica Dickerson has over a decade of experience in the banking and customer service sectors. Prior to her current role at Chase, she worked at Centennial Bank as a Teller Supervisor from 2017 to 2021. Her career also includes positions at Baptist Health Federal Credit Union and Arkansas Federal Credit Union, where she served as a Member Service Representative and Bank Teller, respectively. This diverse experience has provided her with a comprehensive understanding of banking operations and customer service.
Education and Training
Jessica Dickerson studied Business Administration and Management at the University of Arkansas at Little Rock from 2007 to 2008. She also attended the University of Central Arkansas from 2006 to 2007, where she pursued a similar field of study. Her educational background, combined with her practical experience in the banking industry, has equipped her with the skills necessary to excel in her roles.
Career Progression
Jessica transitioned from a Teller Supervisor role at Centennial Bank to her current position as Lead Associate Operations at Chase. This career progression reflects her ability to take on increased responsibilities and adapt to different operational environments within the banking sector. Her various roles have allowed her to develop a strong foundation in customer service and banking operations.
Background in Customer Service
Jessica Dickerson has a strong background in customer service, having worked in various roles across multiple financial institutions. Her experience includes serving as a Customer Service Associate at FIS and as a Teller Supervisor at Centennial Bank. This extensive customer service experience has honed her skills in client interaction and problem resolution, making her an asset in her current operations role.