Jessica Richards
About Jessica Richards
Jessica Richards serves as the Branch Manager at Chase in Wilsonville, Oregon, where she has implemented a customer satisfaction program that enhanced client retention by 15%. With a background in banking and leadership education, she has contributed to various initiatives aimed at improving employee training and customer service.
Work at Chase
Jessica Richards has been serving as the Branch Manager at Chase in Wilsonville, Oregon, since 2014. Over her ten years in this role, she has implemented a customer satisfaction program that improved client retention by 15%. Prior to her current position, she worked as a Teller from 2005 to 2008 and as a Personal Banker from 2008 to 2014. During her tenure, she participated in a leadership development program aimed at enhancing team management skills and led a team that achieved the highest sales growth in the region for two consecutive years.
Education and Expertise
Jessica Richards holds a Bachelor's degree in Business Leadership from Ashford University, which she completed from 2019 to 2023. Additionally, she studied at Cornell University, focusing on the Psychology of Leadership, and earned a Professional Certification in 2021 after an 11-month program. Her educational background equips her with the skills necessary for effective leadership and management within the banking sector.
Background
Jessica Richards has a diverse background in the banking industry, beginning her career at Chase as a Teller. She progressed to the role of Personal Banker before becoming the Branch Manager. Her experience spans nearly two decades in various positions within the same organization, allowing her to develop a comprehensive understanding of banking operations and customer service.
Achievements
As Branch Manager, Jessica Richards developed a mentorship program for new hires at the Wilsonville branch, which improved onboarding efficiency and employee satisfaction. Additionally, she has volunteered as a financial literacy educator in local Portland schools, helping students grasp basic banking and financial concepts. Her initiatives have contributed to both employee development and community engagement.