John Hendrick
About John Hendrick
John Hendrick serves as the Operations Team Manager for Card Lending Services at JPMorgan Chase, where he leads a team focused on credit reviews for consumer and business applications. With extensive experience in credit decision-making and risk management, he has worked in the financial sector for over three decades.
Current Role at Chase
John Hendrick serves as the Operations Team Manager for Card Lending Services at JPMorgan Chase. He has held this position since 2015, overseeing a team of 15-20 lenders in Tampa, Florida. His responsibilities include managing the processing of judgmental credit reviews for both consumer and business credit card applications. He analyzes daily reports to ensure that departmental service levels, production standards, and quality standards are met.
Previous Experience at CitiFinancial
Before joining JPMorgan Chase, John Hendrick worked at CitiFinancial as a District Manager from 1993 to 2008. Over his 15-year tenure, he gained extensive experience in managing operations and teams within the financial services sector.
Career at JPMorgan Chase
John Hendrick's career at JPMorgan Chase began in 2009 when he took on the role of Assistant Vice President in Loss Mitigations. He worked in this capacity until 2013, making credit decisions on consumer and business applications with total exposure up to $150,000. His experience at Chase has contributed to his current role in Card Lending Services.
Educational Background
John Hendrick studied Business Administration at Prince George's Community College from 1976 to 1979. He later attended the UNC Kenan-Flagler Business School, where he focused on Business Management for 11 months in 2000. This educational background has supported his career in financial services and operations management.
Expertise in Risk Management
John Hendrick possesses expertise in minimizing risk to financial institutions while maximizing the potential for profitable accountholders. He provides direct feedback to lenders regarding loan quality and decision-making processes, which enhances the overall effectiveness of his team.