John Vicencio
About John Vicencio
John Vicencio is a Business Process Senior Specialist III at Chase, where he has worked since 2017. He holds an Associate of Arts from the College of DuPage and a Bachelor's Degree from North Central College, specializing in marketing and business management.
Current Role at Chase
John Vicencio has been employed at Chase since 2017, serving as a Business Process Sr Specialist III. In this role, he is responsible for optimizing business processes and enhancing operational efficiency. His work is based in Downers Grove, Illinois, where he has contributed to various initiatives aimed at improving service delivery and customer satisfaction.
Previous Experience at Chase
Prior to his current position, John Vicencio worked at Chase as a Mortgage Banker from 2014 to 2017. In this capacity, he engaged with clients to facilitate mortgage solutions, providing guidance and support throughout the mortgage application process. His experience in this role contributed to his understanding of customer needs within the financial services sector.
Experience at DialAmerica
John Vicencio served as a Dialer Manager at DialAmerica from 2000 to 2009. During his nine-year tenure, he managed dialer operations, focusing on optimizing call strategies and enhancing communication efficiency. This role provided him with valuable insights into customer engagement and operational management.
Education and Qualifications
John Vicencio studied at the College of DuPage, where he earned an Associate of Arts (AA) degree in Marketing/Marketing Management. He furthered his education at North Central College, obtaining a Bachelor's Degree in Business, Management, Marketing, and Related Support Services. His academic background supports his expertise in business processes and marketing strategies.