John Young
About John Young
John Young is a Supervisor at Chase in New York, where he has worked since 2012. He previously served as an Insurance Advisor at Qbe Insurance in Australia and holds a Bachelor of Science in Political Science from Middle Tennessee State University.
Work at Chase
John Young has served as a Supervisor at Chase since 2012, accumulating 12 years of experience in this role. He operates from the New York, New York, United States location. In his position, he has maintained a 98% qualified customer transfer rate by optimizing call flow and implementing a triage process specifically for the Home Lending line of business. His role also involves collaborating with Human Resources on various aspects such as hiring strategies, corrective action plans, terminations, and promotions. He has introduced new processes to enhance daily operations and effectively resolve complex escalated calls.
Previous Experience at QBE Insurance
Before joining Chase, John Young worked at QBE Insurance as an Insurance Advisor from 2009 to 2012. This role took place in Sydney, New South Wales, Australia, where he gained valuable experience in the insurance sector. His time at QBE Insurance contributed to his professional development and equipped him with skills relevant to customer service and operational efficiency.
Education and Expertise
John Young studied at Middle Tennessee State University (MTSU), where he focused on Political Science and Government. He earned a Bachelor of Science degree, which provided him with a foundational understanding of political systems and governance. This educational background supports his analytical skills and decision-making capabilities in his current supervisory role.
Achievements in Performance
In 2013, John Young received an 'EXCEEDS' rating for his performance as a Supervisor at Chase. This recognition reflects his effectiveness in managing operations and leading his team. Additionally, he has partnered with leadership to achieve special project deliverables, demonstrating his ability to communicate the vision and direction of the line of business to both customers and employees.