Jon Craig
About Jon Craig
Jon Craig is the People Experience Lead at Chase, with over 15 years of experience in contact centers within the financial services sector. He has held various leadership roles at HSBC and JPMorgan Chase, focusing on improving processes and enhancing employee engagement.
Work at Chase
Jon Craig currently serves as the People Experience Lead at Chase, a position he has held since 2021. In this role, he focuses on enhancing employee engagement and improving workplace culture. His responsibilities include developing strategies that foster a positive work environment and support employee development. Craig's experience in the financial services sector informs his approach to people management and organizational effectiveness.
Previous Experience at JPMorgan Chase & Co.
Before his current role at Chase, Jon Craig worked at JPMorgan Chase & Co. as a People Lead from 2019 to 2021. During his two years in this position, he was responsible for overseeing various aspects of employee experience and engagement. His work contributed to the development of initiatives aimed at improving workplace culture and employee satisfaction within the organization.
Experience at HSBC Retail Banking and Wealth Management
Jon Craig has extensive experience at HSBC Retail Banking and Wealth Management, where he held multiple roles from 2007 to 2018. He began as a Contact Center Team Manager, serving for nine years, and later transitioned to the role of Engagement and Culture Manager for one year. From 2016 to 2018, he worked as a People Experience Manager. His tenure at HSBC provided him with a comprehensive understanding of retail banking from both operational and support perspectives.
Education and Expertise
Jon Craig studied at Strathaven Academy, where he earned his High School/Secondary Diplomas and Certificates from 1998 to 2002. His educational background laid the foundation for his career in the financial services sector. Craig possesses over 15 years of experience specifically in contact centers, with a strong focus on leadership, strategy, change management, communication, and planning.
Commitment to Learning and Process Improvement
Jon Craig is dedicated to continuous learning and is committed to improving processes within organizations. He actively challenges conventional practices to enhance operational efficiency and employee engagement. His approach reflects a strong belief in the importance of adapting to change and fostering a culture of innovation in the workplace.