Jonathan Afanador
About Jonathan Afanador
Jonathan Afanador is a Senior Executive Specialist at Chase, where he addresses complex customer issues related to regulatory complaints, congressional inquiries, and legal matters. He has over 15 years of experience in the banking sector and holds a Bachelor of Business Administration from the University of Houston.
Work at Chase
Jonathan Afanador has been employed at Chase since 2016, currently serving as a Senior Executive Specialist. In this role, he addresses complex customer issues related to regulatory complaints, congressional inquiries, media issues, legal issues, and executive inquiries. His responsibilities include direct communication with senior executives and senior partners to resolve high-profile cases. Prior to this position, he worked as a Business Relationship Manager from 2007 to 2015, where he developed skills in managing client relationships and addressing customer needs.
Education and Expertise
Jonathan Afanador earned a Bachelor of Business Administration (B.B.A.) from the University of Houston, where he studied Business Administration and Management from 2000 to 2005. Additionally, he attended Houston Community College from 1997 to 2000, focusing on English as a Second Language (ESL) and college basics. His educational background provides a foundation for his expertise in customer relations and management within the banking sector.
Background
Jonathan Afanador has over 15 years of experience in the banking industry, primarily with Chase. His career began in 2007 as a Business Relationship Manager, where he honed his skills in client management. Since 2016, he has taken on the role of Senior Executive Specialist, showcasing his ability to handle sensitive customer concerns and complex issues independently. His work is based in the Houston, Texas area.
Professional Skills
In his current role, Jonathan Afanador manages sensitive customer concerns with minimal supervision, demonstrating strong problem-solving and communication skills. He acts as a resource for peers and management, often being recognized as a 'go-to' employee. Jonathan takes the initiative to stay informed about the company's evolving products and services, ensuring he can effectively assist customers and colleagues.