Jonathan Simmons
About Jonathan Simmons
Jonathan Simmons is a Credit Support Specialist II at Chase, where he has worked since 2018. He has extensive experience in customer service and call center operations, with a background in accounting and leadership roles at various financial institutions.
Current Role as Credit Support Specialist II
Jonathan Simmons currently serves as a Credit Support Specialist II at Chase, a position he has held since 2018. In this role, he operates out of Chicago, Illinois, and focuses on account management, verification, reconciliation, and payment processing. His responsibilities include collaborating with cross-functional teams to ensure effective customer resolution. With a strong background in customer service and accounting, he leverages his skills to enhance operational efficiency within the organization.
Previous Experience at Chase
Jonathan Simmons has a significant history with Chase, having worked in various capacities from 1996 to 2018. His roles included Check Balance Clerk, Proof Operator, and Client Service Representative in Wholesale Loan Operations. Over these years, he gained extensive experience in customer service, disputes, and call center operations. His tenure at Chase has contributed to his expertise in banking operations and customer relations.
Experience at Nortel Networks and Capital One
Before his extensive career at Chase, Jonathan Simmons worked at Nortel Networks as a Remote Validation Technician from 2000 to 2002. He also served as a Senior Advocacy Coordinator at Capital One from 2007 to 2014. These positions provided him with a foundation in technical support and customer advocacy, further enhancing his skills in service delivery and operational management.
Education and Expertise
Jonathan Simmons earned a Bachelor of Science (BS) degree in Computer and Information Sciences from DeVry University, where he studied from 1994 to 1998. His educational background supports his technical proficiency and complements his practical experience in customer service and banking operations. He possesses strengths in various areas including account management, verification, and general ledger processes.
Leadership Experience
Jonathan Simmons has accumulated eight years of leadership experience in call center operations and customer service. His background includes managing teams and overseeing customer disputes and accounting functions. This experience has equipped him with the skills necessary to lead teams effectively and to ensure high standards of service delivery.