Jordan Palazuelos
About Jordan Palazuelos
Jordan Palazuelos is a Support Specialist with over a decade of experience in consumer support and customer service management. Currently employed at Chase since 2018, Palazuelos has previously held roles at CCBill and Johnson Consulting Group, focusing on technical support and merchant risk analysis.
Work at Chase
Jordan Palazuelos has been employed at Chase as a Support Specialist since 2018. In this role, he focuses on providing technical support and assistance to clients. His responsibilities include client on-boarding and troubleshooting various Point of Sale (POS) systems. His experience in customer service management enhances his ability to effectively address client needs and resolve issues.
Previous Experience at Johnson Consulting Group
Prior to his current position, Jordan worked at Johnson Consulting Group as a Help Desk Administrator from 2015 to 2018. During his three years in this role, he developed skills in technical support and client interaction, which are essential for his current work at Chase.
Background in Merchant Risk Analysis
Jordan has a background in merchant risk analysis, which he utilized during his tenure at CCBill. This experience complements his current role by providing him with insights into risk management and consumer support, enhancing his effectiveness in troubleshooting POS systems.
Experience at CCBill
Jordan Palazuelos worked at CCBill for a total of five years, holding various positions. He served as a Support Analyst from 2008 to 2011, a Support Services Supervisor from 2011 to 2012, and a Risk Analyst from 2012 to 2015. His diverse roles at CCBill contributed to his extensive experience in consumer support and risk analysis.
Customer Support Expertise
With over a decade of experience in consumer support, Jordan has built a strong foundation in customer service management. His expertise in technical support and client interaction is evident in his current role at Chase, where he effectively assists clients with their needs.