Joseph Butts
About Joseph Butts
Joseph Butts serves as the Vice President of Banking Center Services at Chase, where he has worked since 2018. He has extensive experience in various roles within the company, focusing on ATM operations and technology management.
Work at Chase
Joseph Butts has held multiple positions at Chase since 2005, currently serving as Vice President of Banking Center Services since 2018 in the Columbus, Ohio area. His career at Chase began as a Senior Customer Care Professional in Home Lending, where he worked from 2005 to 2008. He then transitioned to a Quality Specialist role in Home Lending from 2008 to 2011. Following this, he served as Team Leader for Home Lending from 2011 to 2015, and as Operations Manager for Banking Center Services from 2015 to 2018. In his current role, he manages 24x7 ATM Operations across the US and Philippines.
Education and Expertise
Joseph Butts studied at Ashford University, where he earned a Bachelor of Arts degree in Operations Management and Analysis from 2015 to 2018. His educational background supports his extensive experience in banking operations and management. He has developed expertise in overseeing technology operations, managing ATM services, and collaborating with various resolution partners to enhance operational efficiency.
Background
Joseph Butts has over 18 years of experience in the banking industry, with a significant portion of his career dedicated to Chase. His roles have spanned customer care, quality assurance, team leadership, and operations management. He has worked extensively in the Columbus, Ohio area, contributing to various aspects of banking center services and home lending operations.
Achievements
In his role as Vice President of Banking Center Services, Joseph Butts leads strategic initiatives aimed at automating manual health checks within the organization. He manages ATM operations, focusing on ticket production and closure, and oversees a technology operations production environment that supports over 129 applications. He actively identifies new business opportunities and fosters relationships with business and technology partners.