Joshua Cox
About Joshua Cox
Joshua Cox is a Change Manager at Chase, where he has worked since 2021. He has over a decade of experience in various roles within the financial services industry, primarily in Columbus, Ohio.
Work at Chase
Joshua Cox has been employed at Chase since 2013, initially serving as a Mortgage Service Representative for five months. He then transitioned to the role of Senior Lead Operations Specialist, where he worked for eight years until 2021. In 2021, he took on the position of Change Manager, a role he continues to hold. His tenure at Chase spans a total of ten years, during which he has contributed to various operational improvements and change management initiatives in the Columbus, Ohio area.
Education and Expertise
Joshua Cox studied at The Ohio State University, where he gained foundational knowledge that supports his career in operations and change management. His educational background complements his extensive experience in the financial services industry, particularly in roles that require analytical and operational skills.
Background
Before joining Chase, Joshua Cox worked at Alliance Data for six years, where he held positions as a Workforce Analyst and Customer Care Representative. His career in the financial services sector began with a brief stint as a Mortgage Service Representative at JPMorgan Chase in 2013. His diverse experience across different roles has equipped him with a broad understanding of operational processes and customer service.
Career Progression
Joshua Cox's career progression reflects a steady advancement in the field of operations and change management. Starting as a Customer Care Representative at Alliance Data, he moved on to become a Workforce Analyst. His transition to Chase marked a significant step, where he initially served in a customer-facing role before advancing to Senior Lead Operations Specialist and eventually to Change Manager, demonstrating his capability to adapt and grow within the industry.