Joyce Nichole Robinson
About Joyce Nichole Robinson
Joyce Nichole Robinson is a Senior Data Management Associate Instructional Designer at Chase, with extensive experience in data management and instructional design. She has a background in sociology and criminal justice, and has held various roles in organizations such as Elwyn and JPMorgan Chase.
Current Role at Chase
Joyce Nichole Robinson currently serves as a Senior Data Management Associate Instructional Designer at Chase. She has held this position since 2015, working in Wilmington, Delaware. In her role, she focuses on designing and implementing training programs tailored for data management software and hardware. Her expertise in Microsoft Access supports her instructional design efforts, ensuring effective training solutions for employees.
Previous Experience at JPMorgan Chase
From 2012 to 2015, Joyce worked as a Senior Data Quality Business Analyst at JPMorgan Chase in Newark, Delaware. During her three years in this role, she contributed to data quality initiatives and leveraged her analytical skills to enhance business processes within the organization. Her experience in this position laid a foundation for her current role in instructional design.
Background in Nonprofit Organizations
Joyce has a background in nonprofit organizations, which complements her instructional design skills. She previously worked at Elwyn in various roles, including Program Director for Intake/Evaluation from 2010 to 2012 and Quality Improvement Program Specialist from 2006 to 2008. These experiences provided her with insights into program development and team dynamics, enhancing her ability to create effective training programs.
Education and Expertise
Joyce earned her Bachelor of Arts (B.A.) in Sociology/Criminal Justice from Millersville University of Pennsylvania, where she studied from 1993 to 1997. She furthered her education by obtaining a Master's degree in Education, Training Design/Development from Penn State University, studying from 2000 to 2002. Her academic background supports her expertise in designing training programs and utilizing project management skills in the financial services industry.
Skills in Data Management and Team Building
Joyce possesses strong skills in Microsoft Access, which she applies in her role as an instructional designer. Additionally, she has been involved in team-building activities that contribute to the development of cohesive and effective teams. Her analytical skills and project management expertise are essential in enhancing business readiness and operational efficiency in her current position.