Joyce Robertson
About Joyce Robertson
Joyce Robertson is a Home Equity Telephony Strategy Manager at Chase, where she has worked since 2005. She has over 30 years of experience in the banking industry, including roles at Valley National Bank.
Work at Chase
Joyce Robertson has been employed at Chase since 2004. She currently holds the position of Home Equity Telephony Strategy Manager, a role she has occupied since 2005. In addition to her managerial responsibilities, she has worked as a Business Analyst - Telephony for 20 years. Her tenure at Chase has been marked by a focus on telephony strategy within the home equity sector, contributing to the company's operational efficiency and customer service initiatives.
Previous Experience at Valley National Bank
Joyce Robertson's career prior to Chase includes significant roles at Valley National Bank. She served as a Statistical Specialist - Manager from 1980 to 1984, followed by a position as a Programmer - Senior Analyst from 1984 to 1994. She then advanced to Senior System Analyst from 1995 to 1998 and later took on the role of Performance Manager for one year in 1994. Her diverse experience at Valley National Bank laid a strong foundation for her subsequent career in telephony and business analysis.
Education and Expertise
Joyce Robertson earned her Bachelor's degree from the University of Phoenix, completing her studies from 1999 to 2003. This educational background has equipped her with the necessary skills and knowledge to excel in her roles in business analysis and telephony strategy. Her expertise encompasses areas such as performance management, system analysis, and statistical analysis, which have been integral to her professional development.
Career Timeline
Joyce Robertson's career spans several decades, beginning in 1980 at Valley National Bank. Over the years, she has held various positions that contributed to her growth in the financial services industry. After a decade at Valley National Bank, she transitioned to Chase in 2004, where she has continued to build her career in telephony strategy and business analysis. Her professional journey reflects a commitment to advancing her skills and expertise in the financial sector.