Juana Delgado
About Juana Delgado
Juana Delgado is a Sr. Business Specialist III at Chase, where she has worked since 2018. She has a background in mortgage processing and account management, with previous roles at companies such as Draper and Kramer Mortgage Corp., loanDepot, and Citi.
Work at Chase
Juana Delgado has been employed at Chase as a Senior Business Specialist III since 2018. In this role, she is responsible for opening tickets, documenting root causes, and communicating with clients. Her work involves collecting data from various sources, synthesizing information, conducting analysis, and interpreting results to make impactful business recommendations. This position allows her to utilize her extensive knowledge of residential mortgage underwriting guidelines, policies, and procedures.
Previous Employment History
Prior to her current position at Chase, Juana Delgado held several roles in the financial sector. She worked at Draper and Kramer Mortgage Corp. as a Loan Auditor for seven months in 2017. Before that, she was an Account Manager at Citi from 2007 to 2010. Additionally, she served as a Loan Processor III at loanDepot for seven months in 2016 and as a Senior Mortgage Processor at BMO Financial Group for two years from 2014 to 2016. Her experience also includes working as a Resolution Specialist at Neighborhood Housing Services of Chicago from 2012 to 2014.
Education and Expertise
Juana Delgado studied at the College of DuPage from 2018 to 2023. Her education has contributed to her expertise in the financial services industry, particularly in residential mortgage underwriting. She possesses strong problem-solving and decision-making skills, which are essential in her current role and previous positions.
Skills and Competencies
Juana Delgado has developed a range of skills throughout her career. She has extensive knowledge of residential mortgage underwriting guidelines, policies, and procedures. Her role requires her to collect and analyze data effectively, enabling her to provide impactful business recommendations. Additionally, her strong problem-solving and decision-making skills enhance her ability to address client needs and operational challenges.