Kaaren Hanson
About Kaaren Hanson
Kaaren Hanson serves as the Chief Design Officer at Chase and has held various leadership roles in design across multiple companies, including Intuit, Medallia, and Wells Fargo. She holds a Ph.D. in Social Psychology from Stanford University and has been recognized for her team's work in major publications.
Work at Chase
Kaaren Hanson serves as the Chief Design Officer at Chase, a position she has held since 2021. In this role, she oversees design strategies and initiatives aimed at enhancing customer experience across the bank's services. Her leadership is focused on integrating innovative design practices to improve user engagement and satisfaction.
Previous Experience in Design Leadership
Prior to her current role at Chase, Kaaren Hanson held several significant positions in design leadership. She was the Vice President of Design Innovation at Intuit from 2011 to 2014 and later served as the VP of Experience Design at Medallia from 2014 to 2016. Additionally, she worked at Wells Fargo as EVP of Experience Design & Research from 2019 to 2021. Her experience spans various industries, emphasizing her expertise in user experience design.
Education and Expertise
Kaaren Hanson holds a Ph.D. in Social Psychology from Stanford University and a Bachelor's degree in Psychology from Clark University. Her educational background provides a strong foundation for her work in design, particularly in understanding user behavior and experience. She also has a history as a KPCB Design Fellow, which further enhances her credentials in the field.
Achievements in Design and Innovation
Kaaren Hanson's design teams have received recognition in various prominent publications, including Harvard Business Review, Bloomberg Business Week, LA Times, and Inc Magazine. She advocates for lean experiments and emphasizes the importance of balancing innovative ideas with practical product solutions. Her leadership has influenced the design landscape significantly.
Speaking Engagements and Community Involvement
Kaaren Hanson occasionally speaks at institutions such as Stanford University and California College of the Arts, sharing her insights on design and user experience. She is also a founding member of the Design Leaders Community and serves as a Board Advisor for the Design Executive Council, contributing to the advancement of design practices within the industry.