Karen Parrish Groves
About Karen Parrish Groves
Karen Parrish Groves is a seasoned Branch Manager with over 15 years of experience in the banking industry, currently serving at Chase in the Greater New York City Area since 2014. She is recognized for her strong focus on mentoring teams and delivering practical solutions to workplace challenges.
Work at Chase
Karen Parrish Groves has served as a Branch Manager at Chase since 2014. In this role, she oversees branch operations in the Greater New York City Area. Her responsibilities include managing staff, ensuring compliance with banking regulations, and enhancing customer service. Under her leadership, the branch focuses on delivering effective banking solutions and fostering a positive environment for both employees and customers.
Previous Experience in Banking
Before joining Chase, Karen held the position of Branch Manager at Astoria Federal Savings from 2011 to 2013. She also worked at Capital One as a Branch Manager from 2004 to 2010. Earlier in her career, she served as an Assistant Branch Manager at North Fork Bank from 2002 to 2004. These roles contributed to her extensive experience in branch management and customer service.
Education and Expertise
Karen Parrish Groves studied at the American Institute of Banking, where she completed Management and Supervisory Courses from 1994 to 1995. She also obtained a Certification in Teller Training from the Urban Bank Coalition, completing the program from 1993 to 1994. Her educational background supports her expertise in banking operations and team management.
Focus on Mentoring and Team Development
Karen is known for her strong focus on mentoring, counseling, and training teams. She emphasizes the importance of service, sales, and business ethics in her management approach. Her commitment to team development helps employees excel in their roles and contributes to the overall success of the branch.
Skills and Customer Relationship Management
Karen demonstrates high levels of analytical and investigative skills, which aid in problem-solving and decision-making. She has a natural talent for fostering positive customer relationships, building trust and respect with clients. This ability enhances customer satisfaction and loyalty within the branches she manages.