Kari Castro
About Kari Castro
Kari Castro is a Lead Associate Operations at Chase, with a background in customer service and sales in the financial services industry. She has held various positions at PNC, Fifth Third Bank, and Chase over several years, specializing in residential mortgages and home equity loans.
Current Role at Chase
Kari Castro serves as the Lead Associate Operations at Chase, a position she has held since 2021. In this role, she is responsible for overseeing operational processes and ensuring efficient service delivery within the branch located in Schaumburg, Illinois. Her experience in the financial services industry contributes to her effectiveness in managing operations and supporting customer needs.
Previous Experience at PNC
Before joining Chase, Kari Castro worked at PNC as a Branch Service & Sales Associate from 2015 to 2018. During her three years in this role, she focused on providing customer service and sales support in Mount Prospect, Illinois. This experience helped her develop strong skills in customer engagement and financial product offerings.
Experience at Fifth Third Bank
Kari Castro began her career in the financial sector at Fifth Third Bank, where she worked as a Customer Service Representative from 2012 to 2015. Her three years in Waukegan, Illinois, allowed her to gain foundational experience in customer service and banking operations, which she later applied in her subsequent roles.
Education and Expertise
Kari Castro studied Business Administration and Management at the College of Lake County, where she earned an Associate of Arts degree from 2015 to 2017. Her educational background complements her professional experience, particularly in areas such as residential mortgages and home equity loans, where she has developed specific expertise.
Role as Personal Banker at Chase
Kari Castro previously held the position of Personal Banker - SB/MOD at Chase from 2018 to 2021. In this role, she was responsible for assisting customers with their banking needs and providing tailored financial solutions in Hanover Park, Illinois. Her work in this capacity contributed to her comprehensive understanding of customer service within the banking sector.