Karla Alvarez
About Karla Alvarez
Karla Alvarez is an Executive Office Senior Specialist II at JPMorgan Chase & Co. with over 10 years of experience in customer relations and credit operations, having previously worked in various roles at companies such as Chase, T-cetra, and Innovis.
Work at Chase
Karla Alvarez has held multiple positions at Chase since 2010. She began her career there as a Customer Care Research Specialist II - MBE0 - Modification Analyst, where she worked for five years until 2015. In 2016, she transitioned to her current role as Executive Office Senior Specialist II, where she has been employed for eight years. Additionally, she has been working as an Application Support Specialist at JPMorgan Chase & Co. since 2018. Her tenure at Chase highlights her extensive experience in customer relations and operational support.
Education and Expertise
Karla Alvarez studied at Columbus State Community College, where she earned an Associate's degree from 2015 to 2016. She also attended Columbus State Community College for an additional three years from 2012 to 2015. Her educational background has equipped her with the skills necessary for her roles in customer service and credit operations. Furthermore, she has over ten years of experience in customer relations, transaction processing, data entry, and collections, with proficiency in both Spanish and English.
Background
Karla Alvarez began her career in the credit industry at Innovis, where she worked as a Consumer Credit Representative from 2006 to 2010. Following this role, she joined Chase in 2010, where she developed her expertise in customer care and credit operations. After her time at Chase, she worked at T-Cetra, LLC as Dealer Support for one year in Dublin, Ohio, before returning to Chase. Her diverse experience in various roles has contributed to her comprehensive understanding of the mortgage banking industry.
Professional Experience
Karla Alvarez has accumulated over ten years of experience in various roles related to customer service and credit operations. She has four years of experience as a credit operational analyst, managing credit reports, and has also worked for four years in the mortgage banking industry. Her experience includes working with both Spanish and English-speaking clients, demonstrating her ability to communicate effectively in diverse environments. This extensive background supports her current responsibilities at Chase.