Katie Mclaughlin
About Katie Mclaughlin
Katie McLaughlin is a Senior User Experience Researcher with extensive experience in the healthcare industry, currently working at Chase in New York. She has a background in Media Studies and Communication from Chestnut Hill College and has held various roles in user research and analysis since 2010.
Work at Chase
Katie Mclaughlin has been employed at Chase as a Senior User Experience Researcher since 2020. In this role, she focuses on enhancing user experiences through research methodologies and design principles. Her work contributes to the development of user-friendly interfaces and overall customer satisfaction within the financial services sector.
Current Role at Bayada Home Health Care
Since 2017, Katie Mclaughlin has served as a Senior User Researcher at Bayada Home Health Care in New Jersey. In this position, she applies her expertise in user experience research to improve healthcare services. Her background in the healthcare industry informs her approach to understanding user needs and behaviors.
Experience at Dice Group
Katie Mclaughlin has worked at Dice Group as a Design Researcher since 2018. Based in Philadelphia, Pennsylvania, she conducts research to inform design decisions and improve user interactions. Her role emphasizes the importance of user-centered design in technology and digital platforms.
Educational Background
Katie Mclaughlin earned her Bachelor's degree in Media Studies and Communication from Chestnut Hill College, where she studied from 2012 to 2015. Her education provided a foundation in communication principles, which supports her work in user experience research and design.
Previous Work Experience
Before her current roles, Katie Mclaughlin held various positions that contributed to her professional development. She worked as a Senior Business Analyst at Bayada Home Health Care from 2014 to 2017 and as a Teller I at TD from 2012 to 2013. Additionally, she was a Team Leader at Chick-fil-A Restaurants from 2010 to 2012, gaining valuable leadership and customer service experience.