Kelly Patterson
About Kelly Patterson
Kelly Patterson serves as a Branch Manager at Chase, where she has worked since 2010. She actively engages in various community initiatives and has a proven track record of improving branch performance and customer satisfaction.
Current Role as Branch Manager
Kelly Patterson serves as a Branch Manager at Chase, a position she has held since 2010. In this role, she focuses on coaching Relationship Bankers to enhance customer relationships. This approach aims to achieve overall balance growth and improve customer satisfaction. Under her leadership, her branch in South Austin achieved significant performance metrics, including recognition as a Performance Level One branch in 2017, placing it in the top 10% of similar branches nationwide.
Previous Experience at Chase
Before her current role, Kelly Patterson worked at Chase as an Assistant Branch Manager from 2007 to 2010. During her three years in this position, she contributed to the growth of her branch, elevating its ranking from number 58 to number 9 out of 78 branches in her peer group within an eight-month period. This achievement reflects her capability in branch management and operational effectiveness.
Background in Account Management
Prior to her tenure at Chase, Kelly Patterson worked at Office Depot as an Account Manager from 2002 to 2005. In this role, she was responsible for managing client accounts and ensuring customer satisfaction. Her experience in account management provided her with valuable skills that she later applied in her banking career.
Involvement in Diversity and Inclusion Initiatives
Kelly Patterson is actively involved in several diversity and inclusion initiatives in the Austin area. She participates in the local Diversity and Inclusion council and is a member of the Austin chapter of PRIDE. Additionally, she engages with organizations such as WIN and Women on the Move, demonstrating her commitment to promoting diversity within the workplace.