Kenya Adams
About Kenya Adams
Kenya Adams serves as the MB Executive Office Escalation Manager at Chase, where she has worked since 2013. She holds a Bachelor's degree from The University of Texas at Arlington and has a background in account management from Santander Consumer USA Inc.
Work at Chase
Kenya Adams has been employed at Chase as an MB Executive Office Escalation Manager since 2013. In this role, she monitors work performance and manages special projects to ensure that monthly goals are met. Her responsibilities include maintaining an audit-ready environment by executing a controlled business model. She has played a significant role in motivating and mentoring employees to enhance productivity levels through established company processes.
Previous Experience at Santander Consumer USA Inc.
Before joining Chase, Kenya Adams worked at Santander Consumer USA Inc. as an Account Manager from 2007 to 2013. During her tenure, she implemented new departmental procedures aimed at improving efficiency and effectiveness in managing escalated customer issues. Her contributions helped streamline operations and enhance customer service.
Education and Expertise
Kenya Adams studied at The University of Texas at Arlington, where she achieved a Bachelor's degree. Her educational background has provided her with the foundational knowledge necessary for her roles in management and customer service. She has been pursuing her degree since 2012, further enhancing her expertise in her field.
Management and Leadership Skills
In her current position, Kenya Adams is responsible for monitoring work performance and managing special projects. She has demonstrated strong management and leadership skills by motivating and mentoring employees to improve productivity levels. Her focus on systematic processes contributes to the overall efficiency of her team.