Kevin Harvey
About Kevin Harvey
Kevin Harvey is an Auto Business Training Analyst currently working at Chase in Arizona. With a background in life insurance and extensive experience in customer service and training development, he specializes in conflict management and enhancing customer satisfaction.
Work at Chase
Kevin Harvey has been employed at Chase since 2021, currently holding the position of Auto - Business Training Analyst. In this role, he focuses on developing training programs that cater to various learning styles, which helps improve team performance and engagement. Prior to this position, he worked as an Auto - LEC Consultant at Chase from 2018 to 2021. His experience in these roles has contributed to enhancing customer satisfaction and retention through effective training and conflict management strategies.
Previous Experience in Insurance and Marketing
Before joining Chase, Kevin Harvey worked at National Agents Alliance - The Alliance as a Life Insurance Agent for one year, from 2017 to 2018. He also served as a Promotional Marketing Agent at I.C.E. International Cruise & Excursions from 2013 to 2017. His background in these roles has equipped him with skills in customer service and marketing, which he applies in his current position.
Education and Expertise
Kevin Harvey studied at Colby Community College, where he earned an Associate of Arts in Radio Broadcasting from 1986 to 1988. He is currently pursuing a Bachelor of Arts in Business Management with a focus on Marketing at Ottawa University-Phoenix, maintaining a GPA of 3.78. His educational background supports his expertise in business training and customer service.
Skills in Customer Service and Technology
Kevin Harvey specializes in de-escalation and conflict management, which enhances customer satisfaction and retention. He is recognized for his customer-centric service skills that improve client experiences. Additionally, he possesses advanced proficiency in various business applications, including iCAF, Sales Force, Apple, and Microsoft products, which contribute to streamlined business operations.
Background in Publishing
Kevin Harvey has a background in publishing, having worked at Thomas Nelson Publishing in various roles from 1997 to 2004. He served as a Telephone Sales Representative for four years and then as a Regional Field Representative for three years. This experience has contributed to his strong track record in relationship building with both internal and external customers.