Kevin K.
About Kevin K.
Kevin K. serves as the Customer Experience Team Leader for FCPS at Chase, where he has worked since 2022. With extensive experience in AML and KYC compliance, he previously held various managerial roles at Chase and Fifth Third Bank, focusing on fraud prevention and customer complaint resolution.
Work at Chase
Kevin K. has held multiple positions at Chase, contributing to various aspects of anti-money laundering (AML) and know your customer (KYC) processes. He began as an AVP, KYC/AML Team Manager in Business Banking from 2012 to 2014. He then served as VP, Business Banking AML/KYC Process/QC Manager for 11 months in 2015-2016. Following this, he managed the CCB AML/KYC Negative Media and Prohibited Business Team from 2018 to 2019, and the CCB AML/KYC Screening Team from 2019 to 2022. Currently, he is the Customer Experience Team Leader for FCPS, a role he has held since 2022.
Education and Expertise
Kevin K. earned a Bachelor of Science in Business Administration (BSBA) with a focus on Marketing from Xavier University, completing his studies from 1996 to 2000. His educational background supports his extensive career in compliance and risk management within the banking sector, particularly in AML and KYC processes.
Background
Before joining Chase, Kevin K. worked at Fifth Third Bank as AVP, AML/KYC/BSA High Risk Customer Unit Manager from 2011 to 2012 and as FX Supervisor from 2004 to 2006. He also gained experience at U.S. Bank, where he served as OFAC Compliance Manager and AML/BSA Compliance Officer from 2006 to 2011. His career spans over two decades in the financial services industry, focusing on compliance and risk management.
Achievements
During his tenure at Chase, Kevin K. implemented a centralized system for managing Executive Office Complaints related to fraud, which ensured consistent responses to customers and regulators. He developed a root cause analysis program aimed at preventing future customer complaints related to fraud. Additionally, he collaborates with Senior Leaders to enhance fraud processes based on feedback from complaints handled by his team.