Kim Chapman
About Kim Chapman
Kim Chapman serves as the Customer Experience Control Officer at JPMorgan Chase & Co., where they have held various leadership roles since 2011. They hold a Bachelor's degree in Business and Economics and an MBA from the University of Delaware.
Work at JPMorgan Chase & Co.
Kim Chapman holds multiple positions at JPMorgan Chase & Co., demonstrating a significant tenure within the organization. She has been serving as the Customer Experience Control Officer since 2011, accumulating over 13 years in this role. In addition, she has held the position of Chase Wealth Management Control Manager since 2017, where she has worked for 7 years. In 2018, she took on the role of Chase Wealth and Digital Investment Controls - Managing Director, and in 2020, she became the Head of US Wealth Management & US Private Bank Controls - Managing Director. Her roles are based in Wilmington, Delaware.
Education and Expertise
Kim Chapman earned her Bachelor's degree in Business and Economics from the University of Delaware, where she studied from 1995 to 1999. She later pursued an Executive Program at the same institution, completing her MBA from 2004 to 2006. This educational background has equipped her with the knowledge and skills necessary for her roles in wealth management and customer experience control.
Background
Kim Chapman has a long-standing career in the financial services industry, particularly in wealth management and customer experience. Her professional journey at JPMorgan Chase & Co. spans over a decade, showcasing her commitment to the organization and her expertise in managing controls within wealth management and private banking sectors.
Achievements
Throughout her career at JPMorgan Chase & Co., Kim Chapman has held several leadership positions that highlight her expertise in customer experience and wealth management controls. Her roles reflect her ability to manage complex financial operations and contribute to the overall effectiveness of the organization's wealth management services.