Kirk Simon
About Kirk Simon
Kirk Simon is a Business Operations Analyst with extensive experience at Chase, where he has worked in various roles since 2010. He holds a Bachelor of Commerce in Information Technology Management from Ryerson University.
Work at Chase
Kirk Simon has held multiple positions at Chase since 2010. He began his career there as a Merchant Support Help Desk Representative, where he worked for two years until 2012. He then served as Team Lead for Merchant Support from 2012 to 2014, overseeing operations and team performance. Following this role, he worked as a Relationship Management Specialist for one year, from 2014 to 2015. In 2015, he transitioned to the role of Merchant Collections Analyst for a brief period of nine months. Since 2016, he has been employed as a Business Operations Analyst, contributing to various operational initiatives within the company.
Education and Expertise
Kirk Simon studied at Ryerson University, where he pursued a Bachelor of Commerce degree with a focus on Information Technology Management. His studies spanned from 2000 to 2004, providing him with a solid foundation in both business and technology. This educational background supports his analytical skills and understanding of business operations, which he applies in his current role at Chase.
Background
Before joining Chase, Kirk Simon worked at IBM Canada Ltd. as an Order Fulfillment Project Coordinator from 2004 to 2009. This five-year experience allowed him to develop project management skills and gain insights into operational processes. His transition from IBM to Chase marked a shift towards a focus on financial services and customer support.
Career Progression
Kirk Simon's career reflects a steady progression in the field of business operations and customer support. Starting at Chase as a Help Desk Representative, he advanced through various roles, demonstrating his ability to take on increasing responsibilities. His current position as a Business Operations Analyst highlights his expertise in analyzing and improving operational processes within the organization.