Kriss Ramos
About Kriss Ramos
Kriss Ramos is a Business Analyst at Chase, where he has worked since 2013, specializing in telephony design and support for call center environments. He has a strong background in relationship-building and has contributed significantly to various telecommunication projects throughout his career.
Work at Chase
Kriss Ramos has been employed at Chase as a Business Analyst since 2013, accumulating over 11 years of experience in this role. Based in Irving, TX, Ramos has contributed to various projects and initiatives within the organization. Prior to the current position, Ramos served as an Assistant Vice President (AVP) at JPMorganChase from 2006 to 2012, also in Irving, TX. This extensive tenure at Chase highlights a deep familiarity with the company's operations and strategic objectives.
Telephony Design and Support Expertise
Ramos possesses extensive experience in telephony design and support, particularly in large, complex, multisite call center environments. This background enables a comprehensive understanding of the technical and operational challenges faced by such systems. Ramos has played a significant role in implementing the 7.3 Aspect UIP Dialer system, focusing on inbound operations. Additionally, Ramos has audited and optimized the Genesys environment and Toll Free Number footprint during a migration to a fully Genesys routed deployment.
Strategic Relationship Building Skills
Ramos demonstrates strong strategic relationship and partnership-building skills. This expertise focuses on achieving mutually beneficial outcomes through tact and diplomacy. Such skills are essential in fostering collaboration among various stakeholders, ensuring that projects align with both organizational goals and client needs.
Previous Experience in Telecom Analysis
Before joining Chase, Ramos worked as a Telecom Analyst at Citigroup from 1997 to 2006, where significant experience was gained in telecommunications systems. Following this role, Ramos spent six months at The Beryl Companies as a Telecom Analyst in 2012 before transitioning to Chase. This cumulative experience in telecom analysis has contributed to a robust skill set in managing complex telephony systems.
Support for Genesys Administration
In the current role at Chase, Ramos provides Level 3 support for team members in the Genesys administration group. This level of support indicates a high degree of expertise in the Genesys platform, allowing Ramos to assist colleagues effectively in troubleshooting and optimizing system performance.