Kristal Sharp Thomas
About Kristal Sharp Thomas
Kristal Sharp Thomas serves as the Vice President Operations Leader for Card Lending Services at Chase, where she has worked since 2017. She has extensive experience in various roles within the company, focusing on lending quality, compliance, and operational efficiency.
Current Role at Chase
Kristal Sharp Thomas serves as the Vice President Operations Leader for Card Lending Services, specifically focusing on New Account Lending. She has held this position since 2017, contributing to the overall quality, compliance, and procedural accuracy within her department. Her responsibilities include ensuring profitability, production, and efficiency, while also partnering with various internal teams to uphold lending standards.
Previous Experience at Chase
Prior to her current role, Kristal held several positions at Chase. She worked as an Assistant Vice President Vendor Manager in Home Lending: Title and Closing from 2012 to 2017. Before that, she was a Team Manager in Home Lending Default Loss Mitigation from 2009 to 2012 and a Team Leader in Card Services Fraud Prevention from 2007 to 2009. These roles provided her with extensive experience in risk management, compliance, and operational quality.
Early Career and Training Experience
Kristal began her career at Chase as a Summer Intern in Payment Processing in 2002. She later transitioned to a Fraud Specialist role in Card Services Fraud Prevention from 2003 to 2005. Before joining Chase, she worked as a Trainer and Learning Development Specialist at Affiliated Computer Systems from 2005 to 2007. This early experience laid the foundation for her expertise in operational management and training.
Education and Professional Development
Kristal is currently pursuing studies in Management and Human Resources Management at Ashford University, a commitment she began in 2015. This educational background supports her professional roles and enhances her capabilities in operations and team management within the financial services sector.