Kristina Downing
About Kristina Downing
Kristina Downing serves as the Lead Teller Operations Specialist at Chase in New York, New York, where she has worked since 2017. She has a diverse background in customer service and organizational leadership, with previous roles at Thorntons Inc., Kroger, and Western Kentucky University.
Work at Chase
Kristina Downing has been employed at Chase since 2017, serving as the Lead Teller Operations Specialist. In this role, she oversees teller operations, ensuring efficient service delivery and adherence to banking protocols. Prior to her current position, she worked as a Bank Teller at Chase for eight months in 2016. Her experience in the financial sector has contributed to her understanding of banking operations and customer service.
Previous Employment Experience
Before joining Chase, Kristina Downing worked at Thorntons Inc. as a Customer Service Representative for six months in 2016. She also held positions at Kroger, where she served as a Cashier for one month and as a Customer Service representative for four years, both in Cincinnati, Ohio. Additionally, she worked as a Resident Assistant at Western Kentucky University for two years, gaining experience in leadership and community management.
Education and Expertise
Kristina Downing completed her high school education at South Oldham High School from 2007 to 2011. She then attended Western Kentucky University, where she studied Family and Consumer Science from 2011 to 2015. Her educational background provides her with a foundation in consumer behavior and organizational leadership, which is relevant to her current role in financial services. She also possesses expertise in Instagram, indicating proficiency in social media, which may enhance customer engagement strategies.
Skills in Event Management
Kristina Downing has demonstrated skills in conference registration, indicating her experience in event management and coordination. This skill set suggests her ability to organize and manage events effectively, which can be beneficial in various professional contexts, including team-building activities and customer engagement events within the banking sector.