La Tonya Washington
About La Tonya Washington
La Tonya Washington is an Operations Analyst at Chase, where she has worked since 2017. With over 15 years of experience in the financial services industry, she has a strong background in call center analytics and user acceptance testing.
Work at Chase
La Tonya Washington has been employed at Chase since 2006, where she has held multiple roles. Currently, she serves as an Operations Analyst and has been in this position since 2017. In addition to her role as Operations Analyst, she also works as a Business Ops Senior Specialist II. Her tenure at Chase spans over 18 years, reflecting her extensive experience in the financial services sector.
Previous Experience in Financial Services
Prior to her current roles at Chase, La Tonya Washington worked at JPMorgan Chase as a User Acceptance Testing (UAT) Specialist from 2011 to 2015. In this capacity, she gained valuable experience in UAT, serving as both a team lead and tester. Additionally, she worked at Citi as a Collections Specialist from 2002 to 2005, further enhancing her expertise in the financial services industry.
Education and Expertise
La Tonya Washington studied at Strayer University, where she earned a Bachelor of Business Administration (BBA) with a concentration in Project Management. Her studies spanned from 2015 to 2019. She also holds an Associate's degree from the same institution. Her educational background complements her extensive experience in call center analytics and project management within the financial services sector.
Experience in Call Center Analytics
La Tonya Washington possesses extensive experience in call center analytics, specifically within the financial services industry. Her analytical skills contribute to her roles at Chase, where she applies her knowledge to enhance operational efficiency and improve service delivery.
Professional Background
With 15 years of experience in the financial services industry, La Tonya Washington has developed a strong professional background. Her roles have included various responsibilities that leverage her skills in operations, project management, and user acceptance testing, making her a valuable asset in her field.