Landy Lafortune
About Landy Lafortune
Landy Lafortune serves as the Lead Associate Operations at Chase, where he has worked since 2021. He has a background in banking and finance, with previous roles at Chase and educational qualifications from Florida International University and Miami Dade College.
Current Role at Chase
Landy Lafortune serves as the Lead Associate Operations at Chase, a position held since 2021. In this role, Lafortune collaborates closely with the branch manager to improve the branch environment, emphasizing exceptional customer experience and fostering a dynamic workplace culture. Responsibilities include supporting compliance and audit standards, as well as promoting self-service banking options to enhance customer accessibility.
Previous Experience at Chase
Landy Lafortune has extensive experience at Chase, beginning as an Intern in 2017 for five months. Following this, Lafortune worked as a Bank Teller from 2017 to 2019 and then as an Associate Banker from 2019 to 2021, both roles based in the Miami/Fort Lauderdale area. This progression demonstrates a solid foundation in retail banking and customer service.
Education and Qualifications
Landy Lafortune holds a Bachelor of Business Administration (BBA) in Finance from Florida International University, completed between 2018 and 2020. Prior to this, Lafortune earned an Associate of Arts (AA) in Business Administration and Management from Miami Dade College from 2016 to 2018. Additionally, Lafortune graduated with a High School Diploma from William H. Turner Technical Arts High School in 2016.
Professional Development and Training
Landy Lafortune participated in the Year Up program, which focuses on professional career training that combines hands-on skills development with academic courses eligible for college credit. This program was completed from 2017 to 2018 and included a focus on Business Operations, enhancing Lafortune's operational management skills.
Skills and Expertise
Landy Lafortune possesses a strong background in operations management, sales, team leadership, retail banking, and customer service. This diverse skill set supports effective branch operations and contributes to a positive customer experience. Lafortune's expertise also includes maintaining compliance and audit standards within the banking environment.