Lauren Vyvlecka
About Lauren Vyvlecka
Lauren Vyvlecka serves as the Lead Teller and Operations Specialist at Chase in San Antonio, Texas, where she manages the monthly branch schedule and ensures compliance with audit standards. With a background as a Personal Banker and Bank Teller at Chase, she has over a decade of experience in the banking sector.
Work at Chase
Lauren Vyvlecka has been employed at Chase since 2012, starting her career as a Bank Teller for one year. She then transitioned to the role of Personal Banker from 2013 to 2015, where she gained experience in customer service and financial product offerings. Since 2015, she has held the position of Lead Teller - Operations Specialist, contributing to the branch's operational efficiency and customer service in Evans & Stone Oak, San Antonio, Texas.
Current Role and Responsibilities
In her current position as Lead Teller - Operations Specialist, Lauren is responsible for preparing the monthly branch schedule. She supports the branch manager in ensuring compliance with audit standards and loss control measures. Additionally, she acts as the communication lead for branch priorities during the branch manager's absence, ensuring that staff and customers are informed about key updates and initiatives.
Customer Engagement and Support
Lauren plays a key role in customer engagement by introducing clients to specialized financial services team members, which contributes to the branch's monthly incentives. She facilitates customer access to self-service options, enabling 24/7 account management and enhancing the overall customer experience.
Professional Development
Throughout her tenure at Chase, Lauren has developed her skills in operations and customer service. Her experience in various roles within the bank has equipped her with a comprehensive understanding of branch operations and customer needs, allowing her to effectively support both staff and clients.