Linda Garcia
About Linda Garcia
Linda Garcia is a Mortgage Loan Processor with extensive experience in the mortgage and insurance industries. She has worked at Chase since 2010, where she excels in managing the mortgage closing process and training new team members.
Work at Chase
Linda Garcia has been employed at Chase since 2010, initially serving as a Loss Mitigation Specialist for 14 years in Tempe, Arizona. In 2012, she transitioned to the role of Mortgage Loan Processor, where she has worked for 12 years in Phoenix, Arizona. In her current position, she manages the quality and efficiency of the mortgage closing process, ensuring compliance with the Certificate of Eligibility (COE) or lock date. She collaborates with underwriters, mortgage bankers, and external partners to maintain a high level of customer satisfaction.
Education and Expertise
Linda Garcia studied at Brigham Young University, focusing on Interior Design. Although she did not graduate, she completed 11 months of study. She possesses comprehensive knowledge of both conventional and FHA government loan programs, which aids her in her current role as a Mortgage Loan Processor. Her educational background and expertise in the mortgage industry contribute to her effectiveness in processing loans and assisting clients.
Background in Insurance
Before her current roles at Chase, Linda Garcia worked in the insurance sector. She served as an Insurance Agent at Allstate from 2003 to 2005 in Tempe, Arizona, and then at MetLife from 2005 to 2008 in Chandler, Arizona. During her time in insurance, she gained valuable experience in customer service and claims processing, which has informed her approach in the mortgage industry.
Experience in Auto Loans
Linda Garcia has experience in the auto loan sector, having worked at AmeriCredit as a Customer Service Representative and Auto Loan Collector from 2008 to 2010 in Chandler, Arizona. This role involved both front-end and back-end operations related to auto loans, further diversifying her skill set and enhancing her understanding of loan processing.
Team Collaboration and Training
In her current position, Linda Garcia performs to an average of 80% customer satisfaction as part of a team that includes underwriters, mortgage bankers, and closers. She also plays a key role in onboarding new team members, helping them learn the systems and processes necessary for success in the mortgage industry. Her commitment to team collaboration and training contributes to the overall efficiency of the mortgage processing team.