Lou Naeha Young
About Lou Naeha Young
Lou Naeha Young is a Mortgage Loan Processor at Chase, where she has worked since 2018. She has a background in customer service and loan documentation, having held positions at Walmart, Wells Fargo, Trustmark Companies, and Russell Tobin.
Work at Chase
Lou Naeha Young has been employed at Chase as a Mortgage Loan Processor since 2018. In this role, she serves as the main point of contact for Home Equity customers. Her responsibilities include conveying underwriting decisions and coordinating closing appointments. Young focuses on delivering an outstanding customer experience by working directly with partners in Retail, Underwriters, and Home Lending Advisors. She emphasizes inspiring customer loyalty to earn or retain clients for life.
Previous Employment History
Prior to her current position at Chase, Lou Naeha Young held several roles in the financial and retail sectors. She worked at Walmart as a Customer Service Manager from 2013 to 2015. Following this, she served as a Loan Documentation Specialist at Wells Fargo for one year in Brookfield, WI, from 2015 to 2016. Young also worked at Trustmark Companies as a Premium Reconciliation Specialist from 2017 to 2018, and briefly at Russell Tobin as a Mortgage Loan Processor in 2017.
Education and Expertise
Lou Naeha Young studied at Waukesha County Technical College, where she earned an Associate's degree in Business Administration and Management from 2014 to 2016. Additionally, she attended Bryant & Stratton College - Milwaukee, obtaining a Master of Business Administration (M.B.A.) in Accounting and Business/Management in 2014. Her educational background supports her expertise in mortgage processing and customer service.