Mack Gray
About Mack Gray
Mack Gray serves as the Lead Associate Operations at Chase, a position he has held since 2021. With a background in retail banking and tax preparation, he has demonstrated a strong ability to enhance customer engagement and manage change effectively.
Work at Chase
Mack Gray has been serving as the Lead Associate Operations at Chase since 2021. In this role, he has focused on enhancing customer engagement and driving revenue growth within the fast-paced retail banking environment. His responsibilities include managing operations and ensuring that the team meets performance goals. Gray's experience at Chase reflects his commitment to operational excellence and customer satisfaction.
Previous Experience in Banking
Prior to his tenure at Chase, Mack Gray worked at TCF Bank for a total of eight years, holding various positions. He served as an Assistant Branch Manager from 2016 to 2021 and as a Branch Supervisor from 2013 to 2016. During his time at TCF Bank, he consistently achieved operational audit scores above 95%, demonstrating his focus on compliance and operational efficiency. His experience in these roles contributed to his ability to manage change and improve team performance.
Experience in Tax Preparation
Mack Gray worked as a Tax Preparer at Jackson Hewitt Tax Service Inc. from 2013 to 2016. In this position, he gained valuable experience in tax preparation and customer service. His role involved assisting clients with their tax filings, which helped him develop strong relationships with a diverse clientele. This experience further enhanced his skills in customer engagement.
Education and Expertise
Mack Gray studied at Simeon Career Academy, where he earned a Diploma in Accounting from 2004 to 2008. He then attended Augustana College, achieving a Bachelor of Arts (B.A.) in Business Finance and Accounting from 2008 to 2012. His educational background provides a solid foundation for his career in banking and finance, equipping him with the necessary skills to excel in his roles.