Malika Gupta
About Malika Gupta
Malika Gupta serves as the Vice President and Senior Product Manager for Consumer and Community Banking, Digital at Chase. With a background in chemical engineering and extensive experience in product management and quality assurance, she actively contributes to diversity initiatives and industry standards in financial data sharing.
Current Role at Chase
Malika Gupta serves as Vice President and Senior Product Manager in the Consumer and Community Banking division at JPMorgan Chase. She has held this position since 2017 and is based in New York, United States. In her role, she manages multiple projects and iterations, ensuring the seamless delivery of product releases. Her focus includes enhancing customer engagement and driving strategic product initiatives.
Previous Experience at Cognizant
Before joining JPMorgan Chase, Malika Gupta worked at Cognizant in various roles. She was a Product Owner for JPMorgan Chase from 2013 to 2017 in Jersey City, USA. Prior to that, she held positions as a Quality Assurance Analyst for Lloyds Banking Group and Washington Mutual, and as a Business Analyst and Delivery Lead for Lloyds Banking Group in London. Her experience at Cognizant spanned from 2007 to 2017, during which she contributed to improving team output and managing project deliveries.
Education and Expertise
Malika Gupta earned her Bachelor of Technology (B.Tech.) in Chemical Engineering from Dr. Babasaheb Ambedkar Technological University, studying from 2003 to 2007. Earlier, she completed her secondary education at Atomic Energy Central School from 2001 to 2003. Her educational background provides a strong foundation for her roles in product management and analysis within the financial services industry.
Involvement in Diversity and Inclusion Initiatives
Malika Gupta actively participates in various firm-level initiatives at JPMorgan Chase, focusing on Diversity & Inclusion, Hiring, and Talk sessions. She is also a member of the Women-on-the-Move team, which aims to support and promote women's advancement within the organization. Her involvement reflects a commitment to fostering an inclusive workplace culture.
Achievements in Customer Engagement
In 2021, Malika Gupta achieved significant improvements in customer metrics through her strategic product initiatives. She increased customer traffic to 77% and enhanced customer engagement to 96%. These results demonstrate her effectiveness in driving product strategies that resonate with users and contribute to business growth.