Marbue Brown
About Marbue Brown
Marbue Brown is the Head of Customer Experience for Consumer Banking and Wealth Management at Chase, a position he has held since 2017. He has extensive experience in customer experience and quality assurance, having previously worked at Microsoft, Amazon, and Cisco.
Current Role at Chase
Marbue Brown serves as the Head of Customer Experience for Consumer Banking and Wealth Management at Chase. He has held this position since 2017, contributing to the enhancement of customer engagement and service delivery within the organization. His role involves overseeing the customer experience strategy and ensuring alignment with the bank's overall objectives.
Previous Experience at Microsoft
Marbue Brown worked at Microsoft for a total of eight years across various roles. He was a Senior Quality Engineer and Senior Director of Quality from 2006 to 2011. Prior to that, he held the position of Director of Outside-in Culture from 2005 to 2006 and served as Cem Senior Director from 2011 to 2014. His tenure at Microsoft was marked by a focus on quality assurance and organizational culture.
Experience at Amazon
From 2014 to 2017, Marbue Brown was the Global Lead for Customer Experience Andon Cord at Amazon. In this role, he was responsible for leading initiatives aimed at improving customer experience across the organization. His work contributed to Amazon's reputation for customer-centric practices.
Educational Background
Marbue Brown holds two Master's degrees from The Ohio State University, one in Statistics and another in Mathematics. He studied at the university from 1983 to 1986. Additionally, he earned a Bachelor's degree in Mathematics and Education from the University of Liberia between 1977 and 1980.
Career at Telcordia Technologies
Marbue Brown's career includes significant roles at Telcordia Technologies. He worked there from 1990 to 2000, serving as a Member of Technical Staff and Senior Consultant in Measurements Consulting, Director of Operations in Corporate Marketing, and Director of Solutions Marketing. His experience at Telcordia contributed to his expertise in technology and marketing.