Marcus Gonzales
About Marcus Gonzales
Marcus Gonzales is an Account Specialist 3 in the Executive Line at Chase, where he has worked since 2022. He has a background in leadership roles and customer service, including previous positions at Chase and Alpha Lambda Delta National Honor Society.
Current Role at Chase
Marcus Gonzales serves as an Account Specialist 3 in the Executive Line at Chase. He has held this position since 2022, contributing to the company's customer service and account management efforts. In addition to his current role, he has been involved in the Development Center as a Coach since 2020, where he supports the development of team members and enhances operational efficiency.
Previous Experience at Chase
Prior to his current position, Marcus Gonzales worked at Chase in various capacities. He began as a Specialist 1 in 2019, where he worked for 9 months. He then progressed to Specialist 2, a role he held from 2019 to 2022 for 3 years. Additionally, he participated in the Pathfinder Leadership Development Program for 3 months in 2021, focusing on leadership skills and professional growth.
Leadership Roles in Alpha Lambda Delta
Marcus Gonzales held significant leadership positions in the Alpha Lambda Delta National Honor Society. He served as Secretary from 2015 to 2017, where he managed organizational tasks and communications. He then transitioned to the role of President from 2017 to 2018, leading the society's initiatives and activities during his tenure.
Experience at QVC
Marcus Gonzales worked at QVC as an Order Operations Representative from 2017 to 2018 for 5 months. In this role, he was responsible for managing order processing and ensuring customer satisfaction through effective communication and problem-solving.
Education and Academic Background
Marcus Gonzales earned a Bachelor's degree in Business Administration and Management from The University of Texas at San Antonio. He attended the university from 2014 to 2018, where he developed a strong foundation in business principles and management strategies.