Mark Matthews
About Mark Matthews
Mark Matthews serves as Vice President at Chase, where he has worked since 2022. He has extensive experience in the financial sector, having previously held positions at Merrill Lynch and JPMorgan Chase & Co., and he holds a Bachelor of Arts in Business Administration and Management.
Work at Chase
Mark Matthews serves as Vice President at JPMorgan Chase & Co., a position he has held since 2022. In this role, he focuses on enhancing operational efficiency and customer service. His experience in the financial sector supports his ability to manage complex tasks and lead teams effectively. Mark's tenure at Chase follows a successful career in various financial roles, where he consistently met production goals and customer expectations.
Previous Experience at Merrill Lynch
Before joining JPMorgan Chase, Mark Matthews worked at Merrill Lynch from 2006 to 2011. He was part of the Priority One Resolution Team, where he developed skills in problem-solving and customer service. His five years at Merrill Lynch provided him with a strong foundation in financial services and client relations.
Experience at JPMorgan Chase
Mark Matthews worked at JPMorgan Chase & Co. as a Business Analyst II in Business Oversight from 2013 to 2022. During his nine years in this role, he contributed to various projects aimed at improving business processes and customer satisfaction. His analytical skills and attention to detail were instrumental in achieving the company's objectives.
Education and Expertise
Mark Matthews studied at Florida State College at Jacksonville and later earned a Bachelor of Arts in Business Administration and Management with a Minor in Information Systems from The University of Arizona Global Campus. His educational background equips him with a solid understanding of business operations and management principles, which he applies in his professional roles.
Training and Team Building Skills
Mark Matthews is adept at training staff on procedures, protocols, and best practices. He utilizes team-building exercises to enhance production and morale among team members. His focus on outstanding customer service extends across both the financial and restaurant sectors, demonstrating his versatility and commitment to excellence in service delivery.