Mark Schol Jr
About Mark Schol Jr
Mark Schol Jr is an Operations Team Manager at Chase, where he has worked since 2016. He has a diverse background in operations and customer service, having held various roles in organizations such as FIS, Progress Energy, and Citi.
Current Role at Chase
Mark Schol Jr currently serves as an Operations Team Manager at Chase, a position he has held since 2016. He is based in Tampa, Florida, and has accumulated eight years of experience in this role. His responsibilities include overseeing operational processes and managing team performance. Mark has been instrumental in implementing strategies that enhance efficiency within the operations team.
Previous Experience at Chase
Prior to his current role, Mark worked at Chase as a Credit Ops Sr Specialist II from 2015 to 2016. During his one-year tenure in Tampa, Florida, he focused on credit operations, contributing to the management of credit-related processes and customer interactions.
Experience at FIS
Mark worked as a Fraud Analyst at FIS - Fidelity Information Services from 2013 to 2015. His role involved analyzing fraud patterns and implementing measures to mitigate risks. This two-year experience in St. Petersburg provided him with valuable insights into fraud prevention and customer service.
Education Background
Mark attended the University of Florida from 1990 to 1993, where he studied for three years. His education laid the foundation for his career in operations and customer service, equipping him with essential skills for his professional journey.
Leadership Initiatives
In his current role, Mark led an initiative to transition 50% of the staff to a permanent work-from-home setup. He also assisted other sites within the line of business in adopting similar arrangements. Additionally, he coordinates the relocation of department personnel, managing logistics for moving equipment and personal belongings to new office spaces.