Marlene Romero
About Marlene Romero
Marlene Romero is a Multi Site Branch Manager at Chase, overseeing multiple branches in the Denver Metropolitan Area. She has extensive experience in banking, having previously served as Branch Manager at JPMorgan Chase & Co. and U.S. Bank.
Work at Chase
Marlene Romero currently holds the position of Multi Site Branch Manager at Chase, a role she has occupied since 2021. In this capacity, she oversees multiple branches in the Denver Metropolitan Area. Her responsibilities include growing deposits and investments across each branch under her leadership. She collaborates with partners in Chase Wealth Management, Business Banking, and Home Lending to enhance the overall customer experience. Additionally, she leads initiatives aimed at integrating technology to address current and future customer needs.
Previous Experience at JPMorgan Chase
Before her current role, Marlene Romero worked at JPMorgan Chase & Co. as a Branch Manager from 2017 to 2021. During her four-year tenure, she focused on managing branch operations and improving customer service. Her experience at Chase contributed to her understanding of the banking industry and customer relationship management.
Background at U.S. Bank
Marlene Romero served as a Branch Manager at U.S. Bank from 2007 to 2016. Over her nine years in this role, she developed skills in branch management and customer service. Her experience at U.S. Bank laid the foundation for her future roles in the banking sector, emphasizing the importance of a customer-centric culture across multiple locations.
Leadership and Customer Focus
Marlene Romero emphasizes creating a customer-centric culture across the branches she manages. Her leadership style focuses on enhancing the customer experience and fostering collaboration among team members. By prioritizing customer needs, she aims to build strong relationships and improve service delivery in the banking environment.