Matt Terranova
About Matt Terranova
Matt Terranova serves as the Executive Director of Credit Journey at Chase, where he focuses on enhancing customer experience and optimizing marketing strategies. He has a diverse background in financial services, having held various leadership roles at Chase and Bank of America over more than a decade.
Current Role at Credit Journey
Matt Terranova serves as the Executive Director at Credit Journey, a position he has held since 2021. In this role, he focuses on enhancing customer experiences and developing strategies that improve financial outcomes for clients. His leadership is instrumental in driving initiatives that align with the company's mission to support customers in their financial journeys.
Work at Chase
Matt Terranova has held multiple positions at Chase, contributing significantly to various departments. He worked as Vice President of New Customer Acquisitions from 2018 to 2021, where he optimized targeted and digital marketing channels to improve account acquisition. Prior to that, he served as Vice President of Client Experience from 2016 to 2018 and as Team Manager of Portfolio Risk from 2012 to 2014. His experience at Chase also includes roles in Business Process Management and Partnership Marketing.
Experience at Bank of America
Before his tenure at Chase, Matt Terranova worked at Bank of America in several roles. He was a Senior Credit Analyst and Relationship Representative from 2008 to 2010, and prior to that, he served as Team Manager of Customer Marketing from 2010 to 2012. His career at Bank of America also included a position as Team Lead for Business Card Customer Service in 2010. These roles provided him with a strong foundation in customer service and marketing strategies.
Education and Expertise
Matt Terranova earned a Bachelor of Arts (B.A.) in Criminal Justice with a minor in Philosophy from the University of Delaware, studying from 1996 to 2002. His educational background complements his professional experience, particularly in analyzing data to uncover opportunities and drive strategic initiatives. This combination of education and expertise supports his current role in enhancing customer experiences.