Melissa Crane Ngaru
About Melissa Crane Ngaru
Melissa Crane Ngaru serves as a Senior Specialist II in MB Operations at Chase, focusing on title case management. With extensive experience in the title industry, she has held various roles, including Branch Manager at Nations Title Agency and Sales Manager at La Playa Title.
Work at Chase
Melissa Crane Ngaru has been employed at Chase since 2017, serving as an MB Operations Sr. Specialist II within the Default Resolution Group-Title Case Manager. In this role, she operates out of the Jacksonville, Florida area. Her responsibilities include engaging with various stakeholders such as Foreclosure Counsel, Title Counsel, State and County Officials, and multiple lines of business within JPMorgan Chase. She focuses on achieving title curative efficiently while maintaining business results and client satisfaction.
Previous Experience in Title Management
Prior to her current position at Chase, Melissa held several roles in the title industry. She worked at Nations Title Agency from 2005 to 2012, where she progressed from a Receptionist/Closing Coordinator/Title Clerk to Branch Manager/VP National Sales. In 2013, she briefly served as a Sales Manager at La Playa Title in Deerfield Beach. These experiences contributed to her expertise in title management and operations.
Notary Public in Florida
Melissa has been a Notary Public in Florida since 2005. This role has allowed her to provide notarial services across various transactions, enhancing her professional qualifications and understanding of legal documentation in the state.
Project Involvement and Leadership
During her tenure at Chase, Melissa has participated in several key projects, including REO, Legal Partnerships, Procedure Overviews, and Aged cases/Legacy loans in 2018. She also led a project focused on FHA Indemnification/No Loss, which was a unique opportunity that showcased her leadership skills and project management capabilities.