Melissa Luna
About Melissa Luna
Melissa Luna is a Collection Team Manager at Chase and an Independent Insurance Broker at Affordable Health Insurance Agency, both based in San Antonio, Texas. She has extensive experience in sales and insurance, having previously held various positions at Time Warner Cable and UT Health San Antonio.
Work at Chase
Melissa Luna has held the position of Collection Team Manager at Chase since 2017. In this role, she oversees the collection operations, ensuring compliance with company policies and regulations. Her responsibilities include managing a team, developing strategies to improve collection rates, and providing training and support to staff. Her experience in the financial sector contributes to her effectiveness in this position.
Experience at Affordable Health Insurance Agency
Since 2015, Melissa Luna has worked as an Independent Insurance Broker at Affordable Health Insurance Agency. In this capacity, she assists clients in navigating health insurance options, providing tailored solutions to meet individual needs. Her role involves assessing client requirements, explaining policy details, and facilitating the enrollment process.
Career at Time Warner Cable
Melissa Luna's career at Time Warner Cable spanned from 2006 to 2014, where she held multiple roles. She began as an Inbound Sales Representative from 2006 to 2010, followed by a position as Sales Lead for four months in 2010. She then advanced to the role of Sales Supervisor, serving from 2010 to 2014. Her experience in these roles involved managing sales processes and leading teams to achieve sales targets.
Background in Insurance Verification
From 2015 to 2017, Melissa Luna worked at UT Health San Antonio as an Insurance Verification specialist. In this role, she was responsible for verifying patient insurance information, ensuring accurate billing and reimbursement processes. This experience provided her with a solid foundation in the healthcare and insurance industries.
Education and Training
Melissa Luna studied at the Southwest School of Business and Technical Careers in San Antonio from 2000 to 2003. Her education focused on business and technical skills, which have been instrumental in her career development across various roles in sales and insurance.