Melissa Mcilwain
About Melissa Mcilwain
Melissa Mcilwain is a Home Lending Operations Senior Specialist II at Chase, where she has worked since 2018. She has over two decades of experience in the banking sector, including roles in customer service, quality control, and loan analysis.
Work at Chase
Melissa Mcilwain has been employed at Chase since 1992, with her current role as Home Lending Operations Senior Specialist II - Salability starting in 2018. In this position, she focuses on home lending operations, contributing to the efficiency and effectiveness of the salability process. Prior to her current role, she held various positions at Chase, including Customer Service from 1992 to 2001 and Customer Service Quality Control Analyst from 2001 to 2003. Her extensive experience at Chase spans over two decades.
Previous Employment Experience
Before her current position at Chase, Melissa worked at Cross Keys Bank as a Document Imaging Specialist from 2015 to 2018. She also served at Homeland Federal Savings Bank as Default Loans and Assistant Credit Analyst for nine years, from 2006 to 2015. Her career began at Chase, where she worked in Customer Service for nine years, followed by a role as a Customer Service Quality Control Analyst. This diverse background in banking and customer service has equipped her with a broad skill set.
Education and Expertise
The educational background of Melissa Mcilwain is not specified in the provided information. However, her professional experience indicates a strong foundation in banking operations, customer service, and quality control. Her roles have involved significant responsibilities in home lending operations and document imaging, showcasing her expertise in these areas.
Background
Melissa Mcilwain has a career spanning over three decades in the banking industry, with a significant portion of her experience at Chase. She has worked in various capacities, allowing her to develop a comprehensive understanding of banking operations and customer service. Her career trajectory reflects a commitment to the financial services sector, with roles that emphasize quality control and operational efficiency.