Melissa Salts
About Melissa Salts
Melissa Salts serves as the Head of Servicing Marketing at Chase, a position she has held since 2021. With over 30 years of leadership experience, she specializes in customer and employee experience, marketing campaigns, and communication strategies.
Work at Chase
Melissa Salts has held multiple positions at Chase since 2001, demonstrating a progressive career trajectory within the organization. She currently serves as the Head of Servicing Marketing, a role she has occupied since 2021. Prior to this, she was the Executive Director of Home Lending Marketing from 2017. Her earlier roles include Executive Director of Culture and Communications, Executive Director of Loan Transfer and Unique Customer Events, and various Vice President positions. Throughout her tenure, she has focused on enhancing customer and employee experiences.
Education and Expertise
Melissa Salts possesses over 30 years of leadership experience, specializing in call center operations and relationship building. She has developed strong skills in written and verbal communication, employee training, and development. Her expertise extends to creating marketing campaigns and communication strategies aimed at engaging and retaining customers. This combination of skills and experience positions her as a leader in the marketing domain within the financial services industry.
Background
Melissa Salts began her career at Chase in 2001 and has since held various leadership roles. Her experience spans across multiple departments, including marketing, culture, and communications. She has consistently advanced in her career, moving from Assistant Vice President to Executive Director and ultimately to her current position. Her work has primarily taken place in Columbus, Ohio, where she has contributed to the organization's growth and customer engagement strategies.
Achievements
Throughout her career at Chase, Melissa Salts has demonstrated a proven track record of transforming high-potential staff into effective leaders. She has successfully developed and implemented marketing campaigns that resonate with customers. Her leadership roles have allowed her to influence employee training and development, contributing to improved customer service and operational efficiency within the organization.